The agreement between us.

The short version

You get to use Filmara to deliver scans, keep an archive, and talk to the people on the other side of a roll. We host your work in the EU and never sell or share it. Your content stays yours, exportable in one click. You can cancel any time. If you pay and we let you down, we will refund you. The rest of this page is the legal version of those sentences.

Who we are

Filmara is operated by [ENTITY] (“Filmara”, “we”, “us”, “our”), reachable at hello@filmara.app. References to “you” mean the lab, photographer, or visitor using Filmara under these terms.

What Filmara is

Filmara is a hosted service that lets film labs deliver scans to their customers, keep conversations attached to each roll, and lets photographers keep a permanent archive of every roll they have ever shot, across every lab they have ever used. You access it through filmara.app and any related apps or pages.

Your account

You need to be at least 16 to use Filmara. You agree to give accurate information when signing up and to keep your login credentials private. You are responsible for what happens under your account, including anything uploaded from it. Tell us promptly if you suspect your account has been accessed by someone you did not authorise.

Plans, prices, and what you pay for

Lab pricing is not set yet. We are finalising it with our first labs and not charging anyone yet. When lab billing starts it will be covered by a 90-day money-back guarantee. Photographers are always free under any lab on Filmara.

Prices are in US dollars. We charge in your local currency at the day's exchange rate where supported. Sales tax or VAT is added where required by your country of residence. Our VAT registration number, where applicable, is [VAT].

Early access for our first labs

While we build Filmara with our first labs, early access is free and there is nothing to pay yet. When lab billing starts, these commitments hold:

• 90-day money-back. If, within 90 days of your first paid invoice, Filmara has not earned its keep, email hello@filmara.app and we will refund the full first-year fee and provide a full export of your data.
• 1:1 setup support. We will get you set up one-to-one, your branding, your scan looks, and your first deliveries.
• Have your say on what's built. Tell us the features you want, and they shape what gets built next.

The 90-day money-back is a contractual right we give you on top of any statutory rights you may have. It does not limit those statutory rights.

Cancellation rights (consumers)

If you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of subscribing for any reason, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU. To exercise this right, email hello@filmara.app within those 14 days. We will refund you within 14 days of receiving your cancellation. By starting to use the service within the 14-day window, you agree we may charge you for the portion already supplied if you then cancel.

Labs purchasing Filmara in the course of their business are not consumers for this purpose, but the 90-day Pilot 10 money-back covers you anyway.

Renewals and price changes

Paid subscriptions renew automatically at the end of each billing period until cancelled. We will email you at least 30 days before any price increase that affects your subscription. If you do not accept the new price, you can cancel before the next renewal and we will not charge you. Any early-access rate we agree with our first labs is honoured as agreed.

Your content stays yours

You own every scan, conversation, and mark you put into Filmara. Uploading content to Filmara does not transfer ownership. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, display, copy, and process that content only to the extent needed to run the service for you. The licence ends when you delete the content or close your account.

We never sell your content. We never share it with another lab, photographer, or third party for marketing. We never use it to train AI. We do not market to a lab's customers.

Lab-to-photographer data

When a lab uploads a photographer's scans and a photographer's contact details, the lab is the data controller for that personal data and Filmara is the processor, acting only on the lab's instructions. A Data Processing Agreement that meets the requirements of GDPR Article 28 is available on request — email hello@filmara.app. When a photographer signs up directly and curates their own archive, Filmara is the controller for that account data. The Privacy Policy has the detail.

What you can't do

When using Filmara, you agree not to:

• upload content you do not have the right to share, or content that is illegal where you or the recipient is located;
• use Filmara to harass, threaten, defraud, or deceive anyone;
• attempt to disable, overload, scrape, or reverse-engineer the service, or interfere with other accounts;
• resell, sublicense, or repackage Filmara as your own product without our written agreement;
• upload material containing viruses, malware, or any code designed to disrupt the service or another user's system.

We may suspend an account that breaches these rules. Where the breach is serious or repeated, we may terminate and remove the offending content. We will give you notice and a chance to fix things unless an immediate response is needed to protect other users or comply with the law.

Service availability

We aim to keep Filmara available at all times but cannot guarantee uninterrupted service. We may occasionally take the service offline for maintenance, upgrades, or to fix issues, and we will try to schedule planned downtime outside peak hours. No formal uptime SLA is offered at this stage of the product. If a sustained outage means you cannot deliver to your customers, contact us and we will work with you in good faith on a fair resolution.

Cancelling, and what happens then

You can cancel your subscription at any time from your account settings, or by emailing hello@filmara.app. Cancellation takes effect at the end of your current paid period unless you exercise a statutory cancellation right or the 90-day money-back. Your data stays available for one-click export for 90 days after cancellation; after that, we delete it. You can ask for earlier deletion at any time.

We may close your account, with reasonable notice, if you materially breach these terms, fail to pay after a reminder, or if continuing to provide the service to you would put us in breach of the law.

If Filmara ever shuts down

We will give you at least 90 days' notice and a full export window before any wind-down. Every customer record, every roll, every conversation comes out the way it went in. This is a written commitment, not a polite promise.

Intellectual property

Filmara, the Filmara name and logo, the software, and the design of the service are owned by us or our licensors. You may use them only as needed to use the service. You keep your own marks, your scan looks, and any content you bring. The limited licence you grant us in “Your content stays yours” is the only licence we get from you.

Warranties and what we can't exclude

We provide the service with reasonable care and skill, as required by the UK Consumer Rights Act 2015 and equivalent EU law. Beyond that, the service is provided as it stands, without further warranties or guarantees of any kind. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under applicable law. If you are a consumer, your statutory rights are not affected by these terms.

Limitation of liability

Subject to the previous section, our total liability to you in any 12-month period — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is capped at the greater of (i) the fees you have paid us in that period and (ii) £100. We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, except where that exclusion is not permitted by law.

Indemnity

You agree to indemnify us against reasonable losses we suffer arising from content you upload that infringes someone else's rights, or from any use of Filmara under your account that breaches these terms. We will tell you promptly of any such claim, give you a reasonable chance to defend it, and not settle without your agreement.

Changes to these terms

We may update these terms from time to time. We will email you at least 30 days before any change that materially affects your rights. If you do not agree to the change, cancel before it takes effect and we will not charge you for any later period. Minor changes — fixing typos, clarifying wording, updating contact details — may be made without notice.

Governing law and disputes

These terms are governed by the laws of [GOVERNING LAW]. Any dispute is subject to the exclusive jurisdiction of its courts, except that consumers in the UK or EU may also bring proceedings in their country of residence and rely on the mandatory consumer protections of that country. We encourage you to email us first — most things are resolved in a conversation.

Other terms

These terms, together with our Privacy Policy, are the entire agreement between you and Filmara about the service. If any part of these terms is found to be unenforceable, the rest stays in force. Our not enforcing a right does not waive it. We may transfer our rights and obligations under these terms to a successor business (for example on a sale or restructure); you may not transfer yours without our written agreement. Neither side is liable for delays caused by events outside their reasonable control.

Contact

Email hello@filmara.app for anything to do with these terms, your account, your data, or a refund. A real person reads it.