Your data is yours.

What is collected

For a lab: your email, your lab name and the details you add in settings. For a photographer: your email. For everyone: the rolls and scans a lab uploads, plus the messages, comments, and frame markup left on them.

If your lab pays for a plan, Stripe takes the payment and holds your card, your billing address and any VAT number you give it. Filmara sees your plan and your invoices, never your card.

Where it is stored

Accounts, roll details, messages and orders are kept in a database in London, in the United Kingdom. Photos are kept in Washington, D.C., in the United States, where the site itself runs too. Our hosting providers' data processing terms cover data moving between the two.

GDPR

Under the UK and EU GDPR, a lab decides what happens to its customers' data, and Filmara stores and delivers it on the lab's behalf. If your lab needs a Data Processing Agreement for that, email hello@filmara.app.

What never happens

Your photos and your customer records are never sold. They are never shared with anyone else for marketing. They are never used to train AI. Filmara does not market to a lab's customers.

Getting your data back

Export everything at any time, in one click, from your settings. Original files come out the way they went in, with the customers, dates and conversations beside them. You do not have to ask first.

Deleting your data

Close your account in settings and everything goes with it, the same minute: every roll, every scan, every conversation. Prefer to ask a human? Email hello@filmara.app and it is done within 30 days.

If Filmara ever shuts down

You get 90 days notice and a full export window. No file is ever held hostage. This is a commitment, written here on purpose.

Questions

Email Owen directly at hello@filmara.app.